900 Service Providers

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Directory Assistance

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E-mail Broadcast

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Fax Broadcast

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Fulfillment

Fulfillment Strategies International

We (www.fsifulfillment.com) specialize in kit-packing, order processing (800#, Internet, fax or mail), pick-pack, distribution, inventory management, customer service, administration, handwork, mechanical assembly, mailings, and sweepstakes management.  We handle e-commerce applications complete with on-line catalogs, on-line reporting, order tracking, credit card processing and funds management.  FSI positions itself as a "Strategic Partner" broadening the value-added capabilities of our partners.  We are your one-stop fulfillment company

SC Fulfillment Services

www.scfulfillment.com

• 650 call center stations
• 1.4 million square feet
• Total internet connectivity

SC Fulfillment Services is a 76 year old full service organization offering order processing, call center services, pick & pack, and customer service. The company also provides inventory management, kit building, data base management, logistics support, and online reporting. We specialize in catalog order processing and product fulfillment.

Toll Free Inbound

www.isky.com

iSky, Inc.

iSky, Inc. (www.isky.com) was founded in 1984. iSky offers the "Specialty/Value Proposition" as a perfect solution for companies looking for high quality agents who can talk about complicated goods/services--we specialize in customer dialogue programs aimed at building customer relationships throughout the customer lifecycle. We also provide analytics to deliver business value to our clients using PhD statisticians and industry specialists.

Program Types:

• Handraiser lead management
• Customer satisfaction programs
• Customer service and product support
• Up/cross/next-sell
• Winback, churn prevention
• Customer Relationship Center, including several elements above

Average Contract Size: Unlike the "big telemarketers," we're happy to take on work requiring as few as 7 seats on an on-going basis. Our current client programs require as few as 5 and as many as 200 seats--our average, about 50.

Contact Center Capabilities :

• Inbound, Outbound
• Phone, E-mail, Chat, Fax, Mail
• B2B, B2C

Site Locations:

• Onshore -- Maryland, Oregon
• Nearshore -- Canada
• Offshore -- Pakistan
• Blended -- Combination of On-shore and Near/Off-shore, Managed in the U.S.

Seats: 700 globally

Archway Marketing Services

Archway Marketing Services (www.archway.com) believes every customer contact is a relationship building opportunity!  Archway provides a wide range of inbound customer care and sales programs customized to your specific needs.  We provide exceptional, cost effective service to clients in various industries including; publishing, direct response, e-commerce, consumer products, retail, transportation, healthcare and finance.  Our ISO quality processes for training, monitoring, managing and reporting have put us in the forefront of the customer care industry.  Contact Mark Lamberty at 763.745.1921 or mark_Lamberty@archway.com for your customer care and fulfillment needs.

Link Telemarketing 

  Link Telemarketing (http://www.roimark.com)was formed in 1990 as a service bureau association to market a variety of centers under a single identity. The Link acts as a clearing house to insure quality of service and to allow business and leads to be shared and/or passed from one call center to another. For example, if a prospective telemarketing customer requires 10,000 hours per month of calling, that particular work contract might be shared by 2-4 of the member-centers. The Link also provides a free consulting service for prospective telemarketing customers linking them to the appropriate service bureau. The Link centers assure that each telemarketing project is performed to the customer's satisfaction. Inbound, interactive, Internet services are provided internationally with a fully trained multilingual force.

Prism Marketing Group

Prism Marketing Group (www.prismktg.com) is a full service telesales, teleresearch and teleservices company. Offering inbound and outbound support to various Fortune 100 clients. Industries supported include communications, financial, publication and agricultural. Specializing in new project development as well as revenue enhancement projects. Prism Marketing Group can fulfill all of your marketing and customer service needs. We offer direct marketers an experienced professional staff utilizing state of the art computer and communications facilities to conduct their campaigns. Visit our website and we will tell you more about our capabilities and organization

TTC Marketing Solutions

TTC Marketing Solutions ( www.ttcmarketingsolutions.com) provides it's customers with a High-Quality, resource of Call Center Services covering a complete line of  both Inbound & Outbound options.  We have been in business for 19 years and work with many of the most successful Direct Marketing companies across several industries, including Insurance, Publishing, Collectibles and Financial Services. Our clients select us because they know they can count on us always giving 100% and because they know the sales quality will always meet their standards.

Integrated Messaging Inc

At IMI First Contact Center™ (www.imi.mb.ca), we're in the business of helping you build strong relationships with your customers. Our team of experienced and bilingual call center operators are available 24/7 to work with clients on your behalf. Featuring 125 seats and advanced, web enabled technology, we're ready to offer you a comprehensive selection of tools and services to help you achieve your campaign objectives and goals

OKS-AMERIDIAL Worldwide

Founded in 1987, OKS-AMERIDIAL Worldwide (www.oksameridial.com) is a single source contact solution offering 1500 professional agents that deliver Inbound and Outbound call-handling services blended with complete web-based services.  Visit www.oksameridial.com for a FREE ONLINE QUOTE!

Schwan's Call Center

Schwan's Call Center ( www.schwanscallcenter.com)is one of the top contact centers in the United States, is a leading provider of outbound and inbound services for a range of industries. Our center is a division of Schwan's, Incorporated, a 50-year-old international company known for high standards of customer service. We have two locations, a 240-seat center at corporate headquarters in Marshall, Minnesota, and an 80-seat center in the small community of Lake Wilson, Minnesota.  Schwan's positions our business as an extension of your company in enhancing the relationship you have established with your customers.

The Results Companies

Results Inbound Solutions (www.resultstel.com/inbound.htm) is a leader in outsourced customer care solutions. Results provides an integrated mix of call center technologies and services, supporting end-to-end customer relationship management. Results Inbound Solutions established its leadership position by addressing critical components in customer interaction, from customer service presentation to ongoing fulfillment services.  Results services its clients out of its state of the art 1,000 fully integrated seats in Orlando, Florida. All seats are PC and Internet ready and have completely redundant telecommunications and data systems.

The Connection

The Connection® (www.the-connection.com)is an outsource provider of inbound call center services that has repeatedly been rated by Customer Inter@ction Solutions magazine as one of the “Top 50” inbound service agencies in the country. Working with mid- to large-sized companies in the catalog and direct marketing industry, we provide superior services such as sales upsells and cross-sells, catalog sales, order processing, customer care and credit card services. With over 1,500 call center workstations, we have the capacity to handle very large call volumes. We are confident that our experience and expertise in the call center industry makes us an excellent fit as a partner for your outsourcing needs.

Meyer Associates Teleservices

Meyer Associates Teleservices (http://www.callmeyer.com/)is a full-service telemarketing firm. Meyer blends the integrity, work ethic and direct-marketing expertise of our people with next generation technology to ensure unparalleled results for our clients. Since 1976, Meyer has built an unblemished reputation for performance, service and assured quality. Meyer takes great care in executing effective and profitable programs for our clients with every call.

SC Fulfillment Services

www.scfulfillment.com Your Call Center Partner! For over 76 years we have been perfecting the art of customer service. Located in the heart of America's Heartland, SC Fulfillment Services offers big city capabilities seasoned with small town pride and friendliness!

• Low hourly rates
• 650 seats
• Complete range of order processing
• Inbound, outbound, & e-mail
• Fulfillment Services
• System integration specialists
• 76 years of direct mail experience
• Customized applications
• dedicated or shared TSR

Northwest Nevada Telco

Northwest Nevada Telco (www.nwnt.com) is a Reno, Nevada based company and has been in business since 1991. NWNT is regarded as one of the nation's most respected service bureaus. We have provided customized billing inquiry customer service for over 5 years, handling millions of calls.  In addition to our highly trained professional staff, we also have some of the most competitive rates available.  Let our staff of professional operators, supervisors and technicians help you provide the level of customer service that avoids costly chargebacks and external complaints.

List Rental

Midwest Direct Marketing, Inc.

Midwest Direct Marketing, Inc. (midwestdm.com) headquartered in Kansas, is a recognized leader in mailing list management, list brokerage and alternative media services to the direct marketing industry.  As we have for numerous other marketers, MDM can provide you with a complete direct marketing package or a customized blend of services.  MDM works as an extension of your company...taking direction from you...and utilizes our years of experience in all facets of the direct marketing industry to produce the high-powered results you desire."

Market Research

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Multi Lingual

Integrated Messaging Inc

At IMI First Contact Center™ (www.imi.mb.ca), we're in the business of helping you build strong relationships with your customers. Our team of experienced and bilingual call center operators are available 24/7 to work with clients on your behalf. Featuring 125 seats and advanced, web enabled technology, we're ready to offer you a comprehensive selection of tools and services to help you achieve your campaign objectives and goals

The Results Companies

The Results Companies, (http://www.resultstel.com/bi-lingual.htm) The Hispanic population continues to grow faster than any other population base. Many organizations miss significant opportunities to improve customer acquisition, grow existing accounts and increase revenues. Current data demonstrates the value of increased specialization to capitalize on this unique and economically powerful market: U.S. Hispanics constitute a population of 35 million (larger than the entire population of Canada). U.S. Hispanics have a purchasing power of $452 billion (greater than any Spanish-speaking country in Latin America). According to the Direct Marketing Association, 87% of Hispanic Americans speak Spanish in the home. Results’ Spanish-speaking specialists develop and enhance your scripts to efficiently communicate your message to maximize your return on investment. Our sales agents are trained to help you improve relationships, and cross-sell and up-sell effectively. Results offers fully integrated bi-lingual inbound and outbound sales agents at our Orlando, Fl. calling facility. Our fully trained and dedicated bi-lingual staff consistently performs between 40-75% higher sales metrics than similar English only campaigns.

The Connection

The Connection® (www.the-connection.com) is an outsource provider of inbound call center services that has repeatedly been rated by Customer Inter@ction Solutions magazine as one of the “Top 50” inbound service agencies in the country. Working with mid- to large-sized companies in the catalog and direct marketing industry, we provide superior services such as sales upsells and cross-sells, catalog sales, order processing, customer care and credit card services. With over 1,500 call center workstations, we have the capacity to handle very large call volumes. We are confident that our experience and expertise in the call center industry makes us an excellent fit as a partner for your outsourcing needs.

OffShore & International

Web Help

Web Help (www.webhelp.com/webhelp/) is a developer of innovative customer support technology and business process outsourcing (BPO) solutions that enable Global 1000 organizations to reduce their operating costs, increase revenues and improve customer satisfaction. Webhelp’s integrated BPO solutions include multi-channel customer support, order management, new account activation, data entry and processing, warranty management, telemarketing and loyalty program services. Webhelp helps companies maximize their efficiency and realize greater bottom-line revenue impact from existing customers while effectively acquiring new customers.

Outbound

www.isky.com

iSky, Inc.

iSky, Inc. (www.isky.com) was founded in 1984. iSky offers the "Specialty/Value Proposition" as a perfect solution for companies looking for high quality agents who can talk about complicated goods/services--we specialize in customer dialogue programs aimed at building customer relationships throughout the customer lifecycle. We also provide analytics to deliver business value to our clients using PhD statisticians and industry specialists.

Program Types:

• Handraiser lead management
• Customer satisfaction programs
• Customer service and product support
• Up/cross/next-sell
• Winback, churn prevention
• Customer Relationship Center, including several elements above

Average Contract Size: Unlike the "big telemarketers," we're happy to take on work requiring as few as 7 seats on an on-going basis. Our current client programs require as few as 5 and as many as 200 seats--our average, about 50.

Contact Center Capabilities :

• Inbound, Outbound
• Phone, E-mail, Chat, Fax, Mail
• B2B, B2C

Site Locations:

• Onshore -- Maryland, Oregon
• Nearshore -- Canada
• Offshore -- Pakistan
• Blended -- Combination of On-shore and Near/Off-shore, Managed in the U.S.

Seats: 700 globally

Link Telemarketing

Link Telemarketing (www.roimark.com/link) was formed in 1990 as a service bureau association to market a variety of centers under a single identity. The Link provides information sharing between centers, combines purchasing power to maximize discounts with the Link supplier members, and acts as a clearing house to insure quality of service and to allow business and leads to be shared and/or passed from one call center to another. For example, if a prospective telemarketing customer requires 10,000 hours per month of calling, that particular work contract might be shared by 2-4 of the member-centers. The Link also provides a free consulting service for prospective telemarketing customers linking them to the appropriate service bureau. The Link centers assure that each telemarketing project is performed to the customer's satisfaction. In the event that a center fails to fulfill customer requirements three times, that center is dropped from membership.

Prism Marketing Group

Prism Marketing Group (www.prismktg.com) is a full service telesales, teleesearch and teleservices company. Offering inbound and outbound support to various Fortune 100 clients. Industries supported include communications, financial, publication and agricultural. Specializing in new project development as well as revenue enhancement projects. Prism Marketing Group can fulfill all of your marketing and customer service needs. We offer direct marketers an experienced professional staff utilizing state of the art computer and communications facilities to conduct their campaigns. Visit our website and we will tell you more about our capabilities and organization

TTC Marketing Solutions

TTC Marketing Solutions (www.ttcmarketingsolutions.com) provides it's customers with a High-Quality, resource of Call Center Services covering a complete line of  both Inbound & Outbound options.  We have been in business for 19 years and work with many of the most successful Direct Marketing companies across several industries, including Insurance, Publishing, Collectibles and Financial Services. Our clients select us because they know they can count on us always giving 100% and because they know the sales quality will always meet their standards.

OKS-AMERIDIAL Worldwide

Founded in 1987, OKS-AMERIDIAL Worldwide (www.oksameridial.com) is a single source contact solution offering 1500 professional agents that deliver Inbound and Outbound call-handling services blended with complete web-based services.  Visit www.oksameridial.com for a FREE ONLINE QUOTE!

Schwan's Call Center

Schwan's Call Center (www.schwanscallcenter.com)is one of the top contact centers in the United States, is a leading provider of outbound and inbound services for a range of industries. Our center is a division of Schwan's, Incorporated, a 50-year-old international company known for high standards of customer service. We have two locations, a 240-seat center at corporate headquarters in Marshall, Minnesota, and an 80-seat center in the small community of Lake Wilson, Minnesota.  Schwan's positions our business as an extension of your company in enhancing the relationship you have established with your customers.

The Results Companies

Results Outbound Solutions (www.resultstel.com/inbound.htm) operates over 20 calling facilities both Domestically and Internationally for a variety of Fortune 500 organizations. Our specialties include B-B Lead Generation, Insurance, Telecommunications, and Membership Services. Because of our unique Network Center infrastructure, our clients enjoy the benefits of having multiple calling facilities for their campaigns. This helps to ensure a good benchmark for success. By having a dedicated Account Management team as the main point of contact, our clients spend less time managing multiple calling facilities and more time on enhancing their products and service offerings for their customers.

Meyer Associates Teleservices

Meyer Associates Teleservices (http://www.callmeyer.com/)is a full-service telemarketing firm. Meyer blends the integrity, work ethic and direct-marketing expertise of our people with next generation technology to ensure unparalleled results for our clients. Since 1976, Meyer has built an unblemished reputation for performance, service and assured quality. Meyer takes great care in executing effective and profitable programs for our clients with every call.

Third Party Verification

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Interactive Voice Response

Northwest Nevada Telco

Northwest Nevada Telco (www.nwnt.com) is a Reno, Nevada based company and has been in business since 1991. NWNT is regarded as one of the nation's most respected service bureaus. We have provided customized billing inquiry customer service for over 5 years, handling millions of calls.  In addition to our highly trained professional staff, we also have some of the most competitive rates available.  Let our staff of professional operators, supervisors and technicians help you provide the level of customer service that avoids costly chargebacks and external complaints.

Web Help / Servicing

Web Help

Web Help (www.webhelp.com/webhelp/) is a developer of innovative customer support technology and business process outsourcing (BPO) solutions that enable Global 1000 organizations to reduce their operating costs, increase revenues and improve customer satisfaction. Webhelp’s integrated BPO solutions include multi-channel customer support, order management, new account activation, data entry and processing, warranty management, telemarketing and loyalty program services. Webhelp helps companies maximize their efficiency and realize greater bottom-line revenue impact from existing customers while effectively acquiring new customers.